Find answers to your frequently asked questions below
We are unable to guarantee the transmission type. Please refer to the vehicle description to check whether your preferred vehicle is Automatic or Manual.
The battery system will provide power for between 12 - 20 hours when fully charged depending on use.
Our vehicles operate on ancillary battery systems which power internal appliances such as the fridge, lights, television and water pump.
The batteries only recharge when connected to mains power or will trickle charge when driving the vehicle. We recommend that the vehicle is plugged into Mains power every 2 nights. Idling the engine won't provide enough power to recharge the house battery.
When you are connected, all equipment automatically runs on mains power rather than the battery. Appliances such as the microwave, rear air-conditioning and power points only run on mains power. Television may run either on 240v (mains power) or 12v (battery power).
For the 12 Volt system to work, the 12 Volt main switch must be in the 'on' position. All vehicles can be connected to 240 Volt mains power via the supplied 15 Amp extension lead with large earth pin. All approved caravan park circuits are rated at 15 amps.
All Apollo RVs run on a dual battery system. This means the engine battery is separate from the battery system used for internal appliances such as the fridge, lights and water pump.
The appliance battery system will last approximately 12 hours when fully charged – We are not able to guarantee how long they will last as it will depend on how many items are on, which could drain the batteries faster. There are two coach batteries in the back. The batteries recharge when you drive the vehicle and when you plug in to a powered site and when you run the generator. The amount of time needed to fully recharge these batteries could depend on how low the charge is on the batteries. Since the engine battery is separate, if you flatten one of the rear batteries, you will still be able to start the engine and drive.
All vehicles have the facility to plug into electricity. When you plug into electricity in an RV park all equipment automatically runs off 110V electricity rather than the batteries. You can then use appliances such as the television and microwave which only run off electricity.
While Apollo RVs are rated at 30amps, you can still connect to power at RV parks rated at 20amps, so long as you do not run all your appliances and outlets at the same time.
Service animals can travel in our RV’s free of charge with prior permission and proof of service certification. We ask you to tell us in advance that you wish to bring your pet and to ensure your pet does not cause any damage to the vehicle. Should additional pet cleaning be required at drop off, additional cleaning charges will apply.
To run these appliances; TV, air conditioner, microwave and any power outlets, you need to be plugged in to shore power (electricity) or run the generator.
Personal Kits including sheets, blankets/duvets, pillows, pillowcases and bath towels are complimentary when hiring a StarRV, Apollo or Cheapa Campa 2WD. Personal kits can be added to Hippie rentals for $20 per person.
Our 4WD vehicles include sleeping bags, pillows, and bath towels.
USA Hires can choose to take Personal Kits at an extra cost.
All Relocation bookings, Personal Kits incur a fee.
Payment is required at time of pick up, you may return the gas bottle empty.
If you purchase the Value Pack/Star Pack, the gas bottle is included.
For a list of what is included in the Value Pack for your booking, please refer to the Terms and Conditions for your chosen vehicle.
Our reservations team would be happy to further explain this to you. You are welcome to call us or email us with your phone number we will be in touch.
The Middle Road from $22 - $39 per day
The High Road from $22 - $47 per day
Please be aware that minimum hire periods apply to the Liability.
If you have chosen Liability Reduction Option 2 (VIP cover), a credit card imprint of $100-$300 will occur at time of pickup. This means that the relevant amount will be “held” from your funds without being debited from your account.
You are welcome to call us or email us and we will be in touch to explain this further.
In Australia and NZ, download the ApolloConnect app from the App Store or Google Play.
ApolloConnect allows you to search and book campgrounds/holiday parks while on the road, as well as access great deals on local attractions. In the USA, we recommend and have specials offers with national providers – see https://www.apollorv.com/rv_rentals_places-to-stay.aspx
In Australia and New Zealand, “How To” vehicle videos can be viewed via our ApolloConnect app at any time, which is downloadable on the App Store or Google Play.
RV show throughs are available on You Tube for USA rentals.
The Bond on the vehicle is only payable by Credit Card or Debit Credit Card. The Bond cannot be paid with a pre-paid Credit Card.
For relocation opportunities visit the relocations page.
Apollo will pass on any charges you receive for traffic infringements, toll way or parking fines during your road trip. No one likes unexpected surprises or additional administration fees, so we’ll only pass on the exact amount of the fine or charge received.
To ask about availability to extend your holiday email firstname.lastname@example.org or call Reservations on 1800 777 779
For Roadside Assistance email email@example.com or call 1300 798 212
To ask about availability to extend your holiday email firstname.lastname@example.org or call Reservations on 0800 113 131
For Roadside Assistance email email@example.com or call 0800 234 567
Australian and NZ Campground/holiday park bookings
For questions about your campground/holiday park booking email firstname.lastname@example.org
For Roadside Assistance email email@example.com or call 1-888-480-9781 or 1-888-480-9726