Find answers to your frequently asked questions below
For all NZ rental bookings excluding Relocations, we offer a free shuttle service between the Apollo branches and the Airport.
Apollo 4WD, Cheapa Campa and Hippie Camper vehicles may be Automatic or Manual transmission. We are unable to guarantee the transmission type. Please refer to the vehicle description to check whether your preferred vehicle is Automatic or Manual.
Star RV – vehicle guaranteed to be less than 12 months of age
Apollo – vehicle will be up to 3 years of age
Cheapa Campa – vehicle between 3-5 years
Hippie Camper – vehicle aged over 5 years
In the USA, StarRV are less than 6 months of age and Apollo are up to 18 months old.
Our vehicles operate on ancillary battery systems which power internal appliances such as the fridge, lights, television and water pump.
The batteries only recharge when connected to mains power or will trickle charge when driving the vehicle. We recommend that the vehicle is plugged into Mains power every 2 nights. Idling the engine won't provide enough power to recharge the house battery.
When you are connected, all equipment automatically runs on mains power rather than the battery. Appliances such as the microwave, rear air-conditioning and power points only run on mains power. Television may run either on 240v (mains power) or 12v (battery power).
For the 12 Volt system to work, the 12 Volt main switch must be in the 'on' position. All vehicles can be connected to 240 Volt mains power via the supplied 15 Amp extension lead with large earth pin. All approved caravan park circuits are rated at 15 amps.
22-25ft 8.4 tons
25-31ft 9.7 tons
Elite 16 tons
USA Hires and Relocation Hires can choose to take Personal Kits at an extra cost.
Relocation Hires can choose to take Personal Kits at an extra cost
Our 4WD vehicles include sleeping bags, pillows, and bath towels.
For travel in Australia and NZ, Personal Kits are free of charge.
In the USA, Personal Kits incur a fee.
All Relocation bookings, Personal Kits incur a fee.
If you purchase the Value Pack, the gas bottle is included.
Our reservations team would be happy to further explain this to you. You are welcome to call us or provide your phone number on Live Chat and we will be in touch.
Liability Reduction Option 1 from $22 - $39 per day
Liability Reduction Option 2 (VIP Cover) from $30 - $45 per day
Collision Damage Waiver (USA) from $15 per night
Please be aware that minimum hire periods apply to the Liability and CDW options.
If you have chosen Liability Reduction Option 2 (VIP cover), a credit card imprint of $100-$300 will occur at time of pickup. This means that the relevant amount will be “held” from your funds without being debited from your account. You are welcome to call us or provide your phone number on Live Chat and we will be in touch to explain this further.
In Australia and NZ, download the ApolloConnect app from the App Store or Google Play. ApolloConnect allows you to search and book campgrounds/holiday parks while on the road, as well as access great deals on local attractions.
In the USA, we recommend and have specials offers with national providers – see Places to Stay Page
In Australia and New Zealand, “How To” vehicle videos can be viewed via our ApolloConnect app at any time, which is downloadable on the App Store or Google Play.
RV show throughs are available on You Tube for USA rentals.
For relocation opportunities visit the relocations page.
We would like to help you avoid toll fines by purchasing a toll package at the time of pick up. Once you travel through the toll road, you will no longer be able to pay directly to the toll company. Apollo Motorhome Holidays will be invoiced and you will need to pay the $75 administration fee as well as the cost of the toll if you have not purchased the toll package or set up your own pass and advised us of this prior to pick up. The Toll Package has a value of $50 but as our guest you pay only $39. We also offer an automatic top up on your credit card for another $39 once you have reached $50.01 worth of toll crossings.
To ask about availability to extend your holiday email email@example.com or call Reservations on 1800 777 779
For Roadside Assistance email firstname.lastname@example.org or call 1300 798 212
To ask about availability to extend your holiday email email@example.com or call Reservations on 0800 113 131
For Roadside Assistance email firstname.lastname@example.org or call 0800 234 567
Australian and NZ Campground/holiday park bookings
For questions about your campground/holiday park booking email email@example.com
For Roadside Assistance email firstname.lastname@example.org or call 1-877-393-0353